Subject: Daily performance summary for LiveSalesman team for Aug 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 26 | 8 | 35
Yahkoob Erachat | 0 | 0 | 26 | 10 | 36
Mohd Iqbal | 0 | 0 | 34 | 4 | 38
Mohammed Abdulwahed | 0 | 4 | 0 | 0 | 4
Abdulmajeed Alanzy | 0 | 4 | 0 | 0 | 4
Hassan Saeed | 0 | 7 | 0 | 0 | 7
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 1 | 2 | 0 | 3
Limia Alqarny | 0 | 2 | 0 | 0 | 2
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 41 | 7 | 48
Saleh Ahmed | 0 | 0 | 17 | 3 | 20
Grand Total | 0 | 19 | 146 | 32 | 197

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (HH) | 3
| | Delivery Status | 62
| | Missing items\parts | 1
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 7
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 115
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 3
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 4
| | Store Location | 3
| | Using Shukran Points | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 34
PreSales Total | | | 61
Grand Total | | | 182

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 1 | 1 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 4 | 2 | 0 | 0 | 1 | 3 | 10
Hasan Nour | 0 | 0 | 2 | 6 | 2 | 11 | 21
Mohd Iqbal | 7 | 4 | 1 | 2 | 3 | 2 | 19
Yahkoob Erachat | 11 | 1 | 3 | 2 | 1 | 9 | 27
Malek Hosan | 11 | 2 | 3 | 2 | 1 | 4 | 23
RAMI KASSAM | 10 | 1 | 3 | 3 | 2 | 1 | 20
Javed Aslam | 5 | 0 | 0 | 1 | 0 | 0 | 6
Grand Total | 48 | 10 | 12 | 16 | 10 | 30 | 126

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 1 | 1 | 3 | 3 | 4 | 13
Hasan Nour | 6 | 1 | 0 | 2 | 3 | 6 | 18
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yahkoob Erachat | 4 | 1 | 1 | 0 | 0 | 1 | 7
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 1 | 0 | 2
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 3 | 2 | 5 | 7 | 12 | 47

Please feel free to reach out for any further clarifications.