Subject: Tech Support Candidate - Basant Kumar
From: Basant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 08:41:39 -0400

| | Tech Support Test

Name | Basant Kumar
E-mail | [email-masked]
Phone Number | (+91) 8839438615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ramgarh Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
VoIP
Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Project Engineer | 9th September 2021 | 22,490
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps to troubleshoot the incidence is simple-
Step 1- check the type of error which is reflected after we try to connect to the website.

Step 2- Error type check can give a lot of information about the problem like it may be network issue, server response issue or DNS server issue or some kind of unnoticed defect.

Step3 - After knowing about the error type we can proceed further.

Step4 - start with basic troubleshooting which involves various steps like
a) Refresh the web page
b) Check the network connection
c) Make sure cookies are enabled
d) clear all the caches and cookies
e)Make sure browser is up to date
f) Restart your web browser
g) Restart the Computer
h) Try a different web browser
I) change DNS server database.

There can be more steps performed if the error is an issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are -
1) power on the bluetooth speaker
2) when we power on the speaker it will automatically power on the bluetooth.
3) click on bluetooth option in the smartphone.
4) check for the device name displayed under search option
5) click on the name of the bluetooth speaker it will ask for bluetooth pairing enable it
6) congrats, Your are connected to the system.

What according to you makes you a good candidate for customer service or technical support job? | The main thing according to me is expert or proficient in English and communication skills, logical skills, experience, and many more
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |