Subject: Tech Support Candidate - Kshitiz Srivastava
From: Kshitiz Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 04:19:26 -0400

| | Tech Support Test

Name | Kshitiz Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8840414726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Think Computers | Technical support Engineer | 17 July 2021 | 18K
Previous Employer 2 | City group of colleges | Technical head | 5 February 2019 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i have to check correct URL. After that I'll check the proper internet connection on that PC. If any problem with this then try to resolve. May be website is down. I will check that URL on other devices at same time. If website is running then it will open on that PC also.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the blutooth speaker first. Open paring mode. Then open bluetooth into mobile and try to pair for that speaker. After successful paring it can play via bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I have always been the type of person who wants to

work in a role where no two days are the same. where i am

pushed and challenged technically and where i get to deal

with a variety of issues and problems that test my

knowledge and my skill set.

now working in technical support gives me all of this

and more i also want to work in an environment where i

have the responsibility for ensuring my own

Competence and my knowledge is kept up to date.

i enjoy learning new things and working in technical

support requires you to constantly evolve with the ever-

changing technological advances that come into the sector

on a regular basis.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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