Subject: Daily performance summary for LiveSalesman team for Aug 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 39 | 5 | 44
Mohd Iqbal | 0 | 0 | 26 | 3 | 29
Hasan Nour | 3 | 15 | 0 | 0 | 18
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 4 | 23 | 5 | 32
Mohammed Ali | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 65 | 5 | 70
Saleh Ahmed | 0 | 0 | 17 | 1 | 18
Grand Total | 3 | 23 | 170 | 19 | 215

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 8
| | Delayed Delivery (HH) | 2
| | Delivery Status | 78
| | Missing items\parts | 1
| | Partial Delivery | 4
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 11
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 140
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 5
| | Return Policy | 2
| Product Related | Product Specification | 26
PreSales Total | | | 48
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 0 | 3
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 3 | 0 | 0 | 2 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 2 | 2 | 0 | 1 | 0 | 3 | 8
Malek Hosan | 9 | 6 | 2 | 1 | 2 | 4 | 24
Hasan Nour | 0 | 1 | 1 | 6 | 8 | 10 | 26
Mohd Iqbal | 6 | 5 | 0 | 2 | 4 | 2 | 19
Yahkoob Erachat | 6 | 2 | 1 | 2 | 2 | 5 | 18
RAMI KASSAM | 7 | 3 | 7 | 3 | 1 | 2 | 23
Javed Aslam | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 37 | 19 | 11 | 15 | 17 | 26 | 125

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 1 | 1 | 1 | 1 | 6 | 12
Hasan Nour | 7 | 1 | 3 | 3 | 3 | 6 | 23
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 1 | 0 | 2
Saleh Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yahkoob Erachat | 4 | 2 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 4 | 5 | 5 | 12 | 47

Please feel free to reach out for any further clarifications.