Subject: Daily performance summary for LiveSalesman team for Aug 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Aug 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 12 | 0 | 5 | 20
Ankit Kumar | 5 | 7 | 14 | 0 | 0 | 26
Waseem Ahemad . Khan | 0 | 1 | 23 | 0 | 0 | 24
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 6 | 29 | 0 | 0 | 35
Jok Kuol | 0 | 1 | 25 | 0 | 0 | 26
Mohammad Faizan | 0 | 3 | 21 | 0 | 0 | 24
Sreelal.t CT | 0 | 1 | 12 | 0 | 0 | 13
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 14 | 14
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 23 | 136 | 0 | 19 | 183

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 30
| | Partial Delivery | 2
| | Reschedule Delivery | 4
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 5
Customer Services Total | | | 83
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 9
| | Store Location | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| Product Related | (blank) | 4
| | Pricing | 1
| | Product Specification | 46
PreSales Total | | | 72
Grand Total | | | 162

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 2 | 1 | 0 | 0 | 4
Ankit Kumar | 10 | 2 | 0 | 0 | 0 | 0 | 12
Grand Total | 10 | 3 | 2 | 1 | 0 | 0 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 3 | 0 | 3 | 2 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 1 | 4
Jok Kuol | 1 | 0 | 2 | 0 | 0 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sreelal.t CT | 0 | 2 | 0 | 1 | 0 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 9 | 1 | 3 | 0 | 0 | 0 | 13
Mohammad Faizan | 2 | 0 | 1 | 0 | 0 | 0 | 3
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 6 | 7 | 7 | 2 | 4 | 44

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 1 | 0 | 1 | 3
Mohammed Ali | 13 | 1 | 1 | 2 | 1 | 1 | 19
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 3 | 1 | 3 | 1 | 2 | 24

Please feel free to reach out for any further clarifications.