Subject: Tech Support Candidate - Divya Divya
From: Divya Divya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Aug 2021 10:20:38 -0400

| | Tech Support Test

Name | Divya Divya
E-mail | [email-masked]
Phone Number | (0) 6360593914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At the bottom right, select the time.
Select Settings.
In the "Network" section, select the network you're using.
Select the network name again.
Select Proxy.
Change your proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On our mobile select our  Bluetooth speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, the Bluetooth speaker is connected!

What according to you makes you a good candidate for customer service or technical support job? | Customer service or Technical support should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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