Subject: Daily performance summary for LiveSalesman team for Aug 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 38 | 9 | 47
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 7 | 23 | 8 | 38
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 83 | 10 | 93
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 9 | 0 | 11
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 14 | 2 | 16
Grand Total | 2 | 9 | 167 | 29 | 207

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 101
| | Missing items\parts | 2
| | Partial Delivery | 4
| Product Complaint | Complaint within Warranty | 21
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 11
| | Return Request Initiation | 6
Customer Services Total | | | 158
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 3
| Product Related | Combo | 1
| | Product Specification | 19
PreSales Total | | | 38
Grand Total | | | 203

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 0 | 1 | 1 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 7 | 0 | 1 | 2 | 1 | 3 | 14
Malek Hosan | 10 | 4 | 3 | 1 | 1 | 5 | 24
Hasan Nour | 0 | 2 | 4 | 4 | 7 | 10 | 27
Mohd Iqbal | 8 | 3 | 1 | 2 | 4 | 3 | 21
Yahkoob Erachat | 3 | 2 | 0 | 2 | 2 | 3 | 12
RAMI KASSAM | 5 | 5 | 2 | 3 | 1 | 2 | 18
Javed Aslam | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 41 | 16 | 11 | 14 | 16 | 26 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 7 | 2 | 1 | 4 | 5 | 8 | 27
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 0 | 0 | 0 | 1 | 0 | 2 | 3
Hasan Nour | 1 | 2 | 2 | 0 | 1 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 8 | 4 | 3 | 5 | 7 | 11 | 38

Please feel free to reach out for any further clarifications.