Subject: Daily performance summary for LiveSalesman team for Aug 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Aug 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 27 | 0 | 0 | 28
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 8 | 0 | 1 | 9
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 11 | 11
Ankit Kumar | 2 | 6 | 22 | 0 | 0 | 30
Abu Sufian | 0 | 8 | 32 | 0 | 0 | 40
Mohammad Faizan | 0 | 3 | 24 | 0 | 0 | 27
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 1
Sreelal.t CT | 0 | 2 | 18 | 0 | 0 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 7 | 0 | 1 | 8
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 21 | 138 | 1 | 15 | 177

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 5
| | Day of Delivery - Status | 1
| | Delivery Status | 30
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 58
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 4
| Policy Related | Delivery Cost | 7
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | (blank) | 3
| | Combo | 1
| | Pricing | 3
| | Product Specification | 70
PreSales Total | | | 96
Grand Total | | | 163

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 2 | 1 | 1 | 0 | 0 | 4
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 6 | 2 | 1 | 1 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 2 | 2 | 3 | 1 | 2 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 2 | 0 | 0 | 1 | 3
Mohammad Faizan | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sreelal.t CT | 2 | 0 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 3 | 1 | 0 | 0 | 0 | 6
Abu Sufian | 8 | 2 | 1 | 0 | 0 | 0 | 11
Jok Kuol | 1 | 0 | 2 | 0 | 0 | 0 | 3
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 8 | 9 | 4 | 1 | 4 | 43

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 2 | 3 | 2 | 1 | 3 | 12
Mohammed Ali | 5 | 1 | 2 | 2 | 0 | 0 | 10
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 4 | 5 | 4 | 1 | 3 | 24

Please feel free to reach out for any further clarifications.