Subject: English Language Test - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 15:34:59 -0400

| | Foreign Language Screening Test

Name | Vishal Gupta    /  (84395) 24732    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I'm really sorry  for this mistake I know I made a huge mistake.i will change your order as soon as possible but sir seriously it will never happened again becoz I know you order this  currier becoz you need this but seriously it's done by mistake I'm assure you this is first and last time mistake.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir I can understand your problems sometimes It's happen because it's come from transportation and I think you well know our condition of roads. Don't worry sir we will chnge your TV as soon as possible and sir I'm really sorry for this inconvenience and I promise you I will be made this mistake again and don't woory sir your TV will be chnge .

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