Subject: Tech Support Candidate - Ramakanta Samal
From: Ramakanta Samal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 14:32:59 -0400

| | Tech Support Test

Name | Ramakanta Samal
E-mail | [email-masked]
Phone Number | (91) 7008940120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar, Odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global Technologies Pvt Ltd | Technical coordinator | 13-08-2021 | 12300
Previous Employer 1 | Corporate decor Industries | Engineer trainee | 25-06-2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh the page, make sure java script is enabled, make sure cookies are enabled, Clear the cache and cookies, make sure the browser is up-to-date, restart the browser or try a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of both speaker and mobile phone. Then search the speaker from the mobile bluetooth search and then pair with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | As i have the experience of handling the customer with my technical knowledge. Also in my current job i am always the 1st choice associate for the manager. I think my experience in this field, communication technics, customer handling skills and technical knowledge makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |