Subject: English Language Test - Jaspreet Singh
From: Jaspreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 14:01:18 -0400

| | Foreign Language Screening Test

Name | Jaspreet Singh    /  (143001) 8283913770    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
We are very happy to say that you ordered from our website.But I very sad to tell you your order wasn't shipped for your wrong's address. So please check and correct your address so we shipp your order to wright place.
Thank you for order.
Babyshop pvt.ltd

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

We are said to sorry from our company for defective piece. We tried to very fast your problem from us. I register your complain.
I sent you new product and replace them.And again sorry for our company.we will never did this mistake again.

Jaspreet singh
Company

| |