Subject: English Language Test - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 11:26:59 -0400

| | Foreign Language Screening Test

Name | Himanshu Kumar    /  (+91) 9717428509    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am sorry about the delay to your order. We have now investigated what happened, and it seems that our courier company had the wrong address details for you. We are arranging for your parcel to be resent to the correct address, and you should receive it in the next few days.

Please accept my apologies for what has happened, and let me know if you don’t receive your parcel within one week of this email.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for your email about the delivery of your TV cabinet. I am sorry to learn of your experience.
Our company always strives for high customer satisfaction, and we try to ensure our products arrive in good condition.

You don’t say what your preference would be - a replacement TV cabinet or a full refund. I can also offer you a third option, of keeping the cabinet but receiving vouchers equal to 50 per cent of the cost of the cabinet, which you can use to buy products from us in future.
Please let me know what your preference would be, and I will organise this for you.
I have also asked our delivery services company to check that all products are in good condition before they are installed.

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