Subject: Tech Support Candidate - Bindiua S k
From: Bindiua S k <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:55:31 -0400

| | Tech Support Test

Name | Bindiua S k
E-mail | [email-masked]
Phone Number | (+91) 897031596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mysore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yes | | |
Previous Employer 1 | Dipa construction | Site engineer | 2019 | Jan
Previous Employer 2 | L&T technology services | SME | 2021 | Sep

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First website whether it right address or not
Open a new tab and check to see if you can
load another website
Figure out the problem
The problem only happen with certain website
Clear the cache
Launch another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open setting
Turn on Bluetooth
A list of available devices will appear
If your speaker is not listed, press the button on your speaker that makes it discoverable, its often a button with a Bluetooth symbol on it.
On our phone select speaker and that's it, you get connected pop off.

What according to you makes you a good candidate for customer service or technical support job? | Well I communicate with people easily to sort out their technical issues, and I have experience in troubleshooting as technical supporter, I think I would be the best choice for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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