Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 04:08:19 -0400

| | Tech Support Test

Name | Rakesh Chowdhary
E-mail | [email-masked]
Phone Number | (91232) 94716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | AURANGABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OYO | Sr support Executive | june 2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The very first I would check the same website working in another browser or not if the issue persists in another browser and another website working fine then it might cause a website issue so will work on that accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on Bluetooth on both devices then find the Bluetooth device from the mobile phone and once it finds the device then we will pair it.
What according to you makes you a good candidate for customer service or technical support job? | be polite and always use a low voice of tune. Listen, customers attentively and apologize for the issue that they have.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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