Subject: English Language Test - Yagya Awasthi
From: Yagya Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 03:55:12 -0400

| | Foreign Language Screening Test

Name | Yagya Awasthi    /  (91) 8851266115    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are writing in response of your recent request.

We have shipped your product on the following address: , however, as per the courier company the product could not be delivered at the given address. Kindly confirm the correct address in order to deliver the product.

Thanks & Regards,
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologize for the incident that caused the inconvenience.

On the basis of provided information, we are providing a pickup from your given address, and the product will be shipped to you and should be delivered as soon as possible.

Thanks and Regards,
Customer Service

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