Subject: Tech Support Candidate - Shashi Kumar Patel Shashi
From: Shashi Kumar Patel Shashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:40:24 -0400

| | Tech Support Test

Name | Shashi Kumar Patel Shashi
E-mail | [email-masked]
Phone Number | (+91) 8210933038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Internet, mail client, printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Vmak research and Pvt Ltd | Technical support executive | 04/05/2021 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It totally depends on error. Firstly I'll try to open other websites. And if that will work then might be website is down. It could be a proxy error, firewall error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on BT speaker bluetooth
Turn on mobile BT
Search for speaker
Click on pair
Connected successfully

What according to you makes you a good candidate for customer service or technical support job?

Customer handling
Problem solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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