Subject: Tech Support Candidate - Saurabh Jaiswal
From: Saurabh Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:38:50 -0400

| | Tech Support Test

Name | Saurabh Jaiswal
E-mail | [email-masked]
Phone Number | (979) 5488453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tricon IT Solutuons | System administrator | 23 August 2021 | 26000
Previous Employer 1 | Experis IT | System engineer | July 2019 | 18000
Previous Employer 2 | 3i infotech | Desktop assoc | Aug 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check whether the computer has a lan cable connected or not, If connected, after that i will check if the computer is getting the ip address or not.
If I am getting the IP address then I will go to the proxy settings of the user and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | i will open bluetooth of mobile phone ,I will connect with the company whose speaker will be with pairing.
What according to you makes you a good candidate for customer service or technical support job? | Listening to the user's problem first carefully,and provide him good service in less time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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