Subject: English Language Test - Priyanka Singh
From: Priyanka Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 02:30:25 -0400

| | Foreign Language Screening Test

Name | Priyanka Singh    /  (91) 8756988328    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ Ma'am,
As per your request we can see that the address provided by is wrong as oer our courier partner has confirmed to us.
Kindly confirm your address once so that we can help you further on this.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir / Ma'am,
We are apologize for the inconvenience that your have gone through.As per the norms of our company we want to inform you that if your product is come uder the service warranty we definitely provide the service for this we do the best possibilities to help you.

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