Subject: Daily performance summary for LiveSalesman team for Aug 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 12 | 5 | 17
Javed Aslam | 0 | 12 | 10 | 2 | 24
Mohd Iqbal | 0 | 0 | 15 | 5 | 20
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 20 | 7 | 27
Syed Ataullah | 0 | 0 | 3 | 0 | 3
Yahkoob Erachat | 0 | 0 | 15 | 1 | 16
Grand Total | 0 | 12 | 75 | 20 | 107

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 34
| | Missing items\parts | 1
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 5
| | Return Request Initiation | 4
Customer Services Total | | | 62
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 3
| | Delivery Time | 4
| Product Related | Product Specification | 20
PreSales Total | | | 38
Grand Total | | | 105

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 9 | 0 | 1 | 3 | 0 | 3 | 16
Malek Hosan | 13 | 4 | 2 | 1 | 2 | 4 | 26
Hasan Nour | 1 | 1 | 3 | 5 | 6 | 10 | 26
Mohd Iqbal | 10 | 1 | 8 | 1 | 5 | 2 | 27
Yahkoob Erachat | 1 | 0 | 1 | 1 | 2 | 2 | 7
RAMI KASSAM | 5 | 6 | 2 | 4 | 1 | 2 | 20
Javed Aslam | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 40 | 12 | 17 | 16 | 16 | 23 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 9 | 1 | 2 | 2 | 4 | 9 | 27
Hasan Nour | 3 | 3 | 0 | 0 | 0 | 1 | 7
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 12 | 4 | 2 | 2 | 5 | 12 | 37

Please feel free to reach out for any further clarifications.