Subject: Tech Support Candidate - Arun kumar
From: Arun kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 23:17:42 -0400

| | Tech Support Test

Name | Arun kumar
E-mail | [email-masked]
Phone Number | (+91) 7251092175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | PYTHON DEVELOPER
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all. I will check the web URL and then read the problem description. after that troubleshoot the network problems that computer is connect to the internet properly or not . then. I will check the network driver .if it does not work then. I will Update and install Network driver . and I hope after that our problem is solve .
if it does not work the check the hardware is available or not if available .So .If hardware is damage then . I will talk to user for replace the NIC(Network Interface Card) card.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all power on speaker .
then.
Open Mobile settings and click on the Bluetooth option.
then scan the Bluetooth . If it available option of speaker Bluetooth. then click on this option .
finally you will receive connected message .

What according to you makes you a good candidate for customer service or technical support job?

Provides the better solution to customer .
Clear every step to Guiding.
and finally attractive communication skills .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |