Subject: Tech Support Candidate - RISHIKANT GUNJAN
From: RISHIKANT GUNJAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 07:59:59 -0400

| | Tech Support Test

Name | RISHIKANT GUNJAN
E-mail | [email-masked]
Phone Number | (91) 8809274121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VTV Infrastructure Pvt Ltd | Facility Engineer | 20 September 2021 | 26000
Previous Employer 1 | Genius Consultant | Assistant Engineer | 22 May 2019 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to reload the program or web page you may be having issues with, rather than use something that may be partially wrong.
2. Ensuring of the Internet connection works and typing something on the search box.
3. Checking of the website whether it is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth Option.
3. Turn on Bluetooth.
4. Device will be available and appear on the phone.
5. On mobile phone select the speaker and that's it you are connected.

What according to you makes you a good candidate for customer service or technical support job? | Well I am Soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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