Subject: Tech Support Candidate - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 06:40:02 -0400

| | Tech Support Test

Name | Abhishek Shukla
E-mail | [email-masked]
Phone Number | (91) 7838933552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Sr. Associate | Currently working | 35000
Previous Employer 1 | Exl pvt. Ltd. | Sr. Associate | 27 January 2021 | 30000
Previous Employer 2 | Techmahindra | CSE | 30 march 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's a very common error ancounter a lot of time to resolve this issue we need to follow the step mentioned below.

Step 1 - check the internet connection.
Step 2 - if internet is connected then try to open the same website using different browser.
Step 3 - clear all browsing data such as (cookies,cache,history)
Step 4 - close the browser and reopen it and try to search for the same website.

Note- these are the common trouble shoot Step which we have to follow while facing this kind of error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - turn on the Bluetooth device.
Step 2 - click settings icon on your phone.
Step 3 - click Bluetooth icon
Step 4 - turn on the Bluetooth on phone.
Step 5- select the speaker device name to pair it with the phone.
Step 6- after selecting the device name speaker is ready to use with phone.

What according to you makes you a good candidate for customer service or technical support job?

In service industry apologies are mandatory thing to retain the customer and as I was working for the technical support we need comunicate with the customer using simple language and try to empathize the customer for the trouble he is facing and need to ask the customer for open ended question so that we h good clearance for the troubleshoot.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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