Subject: Arabic Language Test - MOHAMMED ABDULLAH ABDULLAH ALMASUODI
From: MOHAMMED ABDULLAH ABDULLAH ALMASUODI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 02:18:36 -0400

| | Foreign Language Screening Test

Name | MOHAMMED ABDULLAH ABDULLAH ALMASUODI    /  (0091) 8007034609    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, customer,.
We have received your complaint. So we would like to inform you that there is no point in getting upset. We will order our courier to deliver your item to your address on time to your address. That is our responsibility to make our customers satisfied about out services.
With the best regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Our company are so sorry about hearing that. Wehave received your complaint. Don't worry about that. That is our responsibility.We are ready to replace scratchesd cabinet to new one. In case you don't want to replace it for you with new one, we are ready to return your money to your account
With the best regards

| |