Subject: English Language Test - Sushil Chauhan
From: Sushil Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 01:28:10 -0400

| | Foreign Language Screening Test

Name | Sushil Chauhan    /  (91) 9882222708    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We will greet the customer andinform the customer, that the courier person trying to reach you, your given address is incorrect. Kindly update us with the address to proceed the delivery. And also an alternative number to call before delivery.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We will greet the customer and give him a trust that our team will replace the order as per the time mentioned in the policy. Will ask customer to sumit all the details product details and pictures. Tell him to submit all the detail and pack the product the way it was packed with bills and other carried documents.

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