Subject: Daily performance summary for LiveSalesman team for Aug 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 53 | 6 | 60
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 1 | 24 | 5 | 30
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 1 | 21 | 12 | 1 | 35
Hasan Nour | 0 | 0 | 4 | 0 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 72 | 3 | 75
Saleh Ahmed | 0 | 0 | 28 | 4 | 32
Grand Total | 1 | 25 | 193 | 19 | 238

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 3
| | Delivery Status | 129
| | Partial Delivery | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 5
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 12
Customer Services Total | | | 182
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Promo Code | 1
| | Store Location | 4
| | Using Shukran Points | 2
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Product Specification | 21
PreSales Total | | | 44
Grand Total | | | 232

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 2 | 3
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 1 | 0 | 2 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 3 | 1 | 0 | 2 | 2 | 2 | 10
Malek Hosan | 11 | 3 | 1 | 1 | 2 | 4 | 22
Hasan Nour | 3 | 3 | 2 | 6 | 7 | 10 | 31
Mohd Iqbal | 8 | 3 | 7 | 1 | 6 | 2 | 27
Yahkoob Erachat | 3 | 1 | 1 | 1 | 0 | 2 | 8
RAMI KASSAM | 9 | 5 | 1 | 3 | 1 | 2 | 21
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 37 | 16 | 12 | 15 | 18 | 22 | 120

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 8 | 1 | 0 | 4 | 2 | 8 | 23
Hasan Nour | 6 | 5 | 4 | 0 | 2 | 2 | 19
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 14 | 6 | 4 | 5 | 4 | 13 | 46

Please feel free to reach out for any further clarifications.