Subject: Daily performance summary for LiveSalesman team for Aug 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 27 | 0 | 5 | 34
Waseem Ahemad . Khan | 0 | 0 | 4 | 0 | 0 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 6 | 0 | 18 | 24
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 3 | 15 | 0 | 0 | 19
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 5 | 28 | 0 | 0 | 33
Mohammad Faizan | 0 | 2 | 12 | 0 | 1 | 15
Sreelal.t CT | 0 | 3 | 12 | 0 | 0 | 15
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 15 | 104 | 0 | 24 | 145

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 1
| | Delivery Status | 23
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refunds after Return | 4
| | Return Request Initiation | 4
Customer Services Total | | | 44
Mattress Related | Post-Sales | (blank) | 1
| | Comfort | 1
Mattress Related Total | | | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 3
| Other Enquiry | Payment Methods | 2
| | Store Availability | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 3
| | Combo | 2
| | Pricing | 1
| | Product Specification | 52
PreSales Total | | | 69
Grand Total | | | 119

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 1 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 2 | 0 | 0 | 0 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 1 | 0 | 0 | 2 | 7
Ankit Kumar | 2 | 2 | 1 | 1 | 0 | 3 | 9
Sreelal.t CT | 3 | 1 | 0 | 0 | 1 | 0 | 5
Mohammad Faizan | 1 | 2 | 0 | 0 | 1 | 0 | 4
Waseem Ahemad . Khan | 4 | 1 | 1 | 0 | 1 | 0 | 7
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Abu Sufian | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 18 | 11 | 4 | 1 | 3 | 7 | 44

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 18 | 4 | 2 | 0 | 2 | 0 | 26
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 1 | 0 | 3
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 5 | 2 | 0 | 3 | 0 | 34

Please feel free to reach out for any further clarifications.