Subject: Tech Support Candidate - Jitender Arora
From: Jitender Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 17:28:28 -0400

| | Tech Support Test

Name | Jitender Arora
E-mail | [email-masked]
Phone Number | (91) 9711820667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Raksh compusoft pvt ltd. | sales and support executive | feb 26 | 40500
Previous Employer 1 | Indiamart intermash pvt ltd | sales executive | december 2017 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will go ahead and check the internet is working fine or not, in order to check that i will try to open a different website and it depends what kind of error is there like internet conection or website is down will troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.will turn on bluetooth device and will make sure it is ready to pair.
2.will turn on bluetooth in mobile and will search for the bluetooth device.
3.The next is to select the bluetooth device from the list of available devices and connect it by clicking on it.
4.If we are connecting it for the first time it will ask for an option that is pair device then we need to click on yes option and it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Well according to me the job of an technical support agent requires a lot of patience because mostly the customer who calls for the support are frustrated because they were unable to solve that problem by their own.So the best way is to listen to customers problem carefully n calm down the customer and should sound soft over the call to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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