Subject: A new way to get help from Zendesk
From: "Caitlin Keohane - Global Customer Advocacy at Zendesk" <[email-masked]>
To: [email-masked]
Date: 12 Aug 2021 10:00:19 -0400

"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=30&elqTrackId=1cd408e006d24952ad6f257874e11fe9&elq=1e4885566c1d4d75a6ae1f6a214e7cd7&elqaid=62743&elqat=1>                          

Hi Ashish,

At Zendesk, our mission is to create great customer experiences. To deliver on this mission, we've spent the past several months designing a new way for you to engage with us when you need support that allows for a more personalized and seamless experience. None of these changes will interfere with how you use Zendesk products, but they will improve how you get help and guidance when you need it!                                   

Learn More <https://app.hello.zendesk.com/e/er?s=2136619493&lid=48504&elqTrackId=1c0a117400be465ea23ea812a8c0398d&elq=1e4885566c1d4d75a6ae1f6a214e7cd7&elqaid=62743&elqat=1>                      

We're all-in on messaging                     

Beginning August 28, 2021, messaging <https://app.hello.zendesk.com/e/er?s=2136619493&lid=49003&elqTrackId=0baf75ca6f60464e948029d5e456774c&elq=1e4885566c1d4d75a6ae1f6a214e7cd7&elqaid=62743&elqat=1> will be the primary way for you to reach our Customer Support team. We believe messaging will make your Zendesk experience smoother – with quicker replies to your questions than email or webform – so we will no longer be using those channels.

Because messaging provides the flexibility to respond in real time, we’ll be retiring our phone and chat options. If you don't have the time to resolve your issue in one sitting, you can come back to it when it's convenient for you (just like email), without having to re-start the conversation. You also won’t have that frustrating chat or phone experience of having to repeat yourself if you accidentally close your browser window or don’t have time to complete the call – your entire conversation and context will still be right there. 

What you can expect                     

You’ll have access to messaging from your account through an in-product widget, which is designed to be available wherever you are, so help is always just a click away. Simply log in to your account, select your profile avatar, and click Get help. This will bring you to the new messaging experience and provide you the support you need. We'll be able to recognize your account immediately and our Customer Support team will work to get your problem solved as quickly as possible.

Learn more here <https://app.hello.zendesk.com/e/er?s=2136619493&lid=48504&elqTrackId=7284fc2f55084778989bc0b0a8244d67&elq=1e4885566c1d4d75a6ae1f6a214e7cd7&elqaid=62743&elqat=1>.

Thank you for being a valued customer.                     

Caitlin Keohane
Senior Vice President, Global Customer Advocacy                                                                                      

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