Subject: Tech Support Candidate - Pooja Sisodiya
From: Pooja Sisodiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 07:36:00 -0400

| | Tech Support Test

Name | Pooja Sisodiya
E-mail | [email-masked]
Phone Number | (+91) 8851342454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HIMS | IT- coordinator | 22/03/21 | 28000
Previous Employer 1 | Convergys | Sr. support executive | 03/01/18 | 24000
Previous Employer 2 | Trimax IT infrastructure Ltd. | Helpdesk coordinator cum analyst | 14/05/14 | 18400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check the browser and internet setting that if the internet setting has properly done or not? Also try to access the website in alternate browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all put on the bluetooth mode and then switch on the speaker and press the bluetooth for 30 seconds and when searching will complete then click on device pairing option and select the bluetooth device and wait for connect option and then click on connect.
What according to you makes you a good candidate for customer service or technical support job? | By being punctual and sincere I am finish the work given to me on time and try my best to fulfil all needs of resolve technical issues from me.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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