Subject: Tech Support Candidate - Neha Roy Neha
From: Neha Roy Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 04:19:13 -0400

| | Tech Support Test

Name | Neha Roy Neha
E-mail | [email-masked]
Phone Number | (+91) 9830460614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vibtree Technologies LLP | Ops Manager | June | 32000
Previous Employer 1 | Wildcard Techno Services Pvt Ltd | Business Development | June 2019 | 25000
Previous Employer 2 | V3 solutions Pvt Ltd | Ops Manager | August 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check LAN connection
2. If LAN works fine, the next step would be to clear cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth on both the devices (Speaker and Mobile)
2. Select and pair them
3. Connect

What according to you makes you a good candidate for customer service or technical support job?

1. Should be empathetic and try to understand the issue by asking relatable questions.
2. Get to the core of the issue and reslove

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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