Subject: Tech Support Candidate - Vipul Shukla
From: Vipul Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 03:13:20 -0400

| | Tech Support Test

Name | Vipul Shukla
E-mail | [email-masked]
Phone Number | (91) 7379353922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Raebareli
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate Consultant | 11/11 | 500000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection. If internet connection is working fine then i will try to open the link in different browser.
I can also clear cache browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON the Bluetooth on mobile phone and turn ON the device then from phone pair with same device, it will connect.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge and experience in working in both level 1 and level 2 application support project.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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