Subject: Daily performance summary for LiveSalesman team for Aug 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 38 | 5 | 45
Hasan Nour | 0 | 16 | 0 | 5 | 21
Mohd Iqbal | 0 | 0 | 23 | 2 | 25
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 2 | 9 | 0 | 11
Saleh Ahmed | 0 | 1 | 25 | 0 | 26
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 68 | 5 | 73
Yahkoob Erachat | 0 | 0 | 13 | 6 | 19
Grand Total | 0 | 21 | 176 | 23 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 107
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 8
| | Return item not received | 2
| | Return Request Initiation | 4
Customer Services Total | | | 157
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 5
| | Store Availability | 4
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 29
PreSales Total | | | 47
Grand Total | | | 211

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 2 | 3
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 1 | 0 | 0 | 2 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 1 | 0 | 2 | 1 | 3 | 10
Malek Hosan | 10 | 2 | 0 | 2 | 5 | 3 | 22
Hasan Nour | 4 | 4 | 3 | 6 | 6 | 6 | 29
Mohd Iqbal | 4 | 13 | 1 | 8 | 6 | 4 | 36
RAMI KASSAM | 13 | 2 | 2 | 2 | 1 | 4 | 24
Javed Aslam | 0 | 0 | 1 | 5 | 0 | 2 | 8
Saleh Ahmed | 1 | 3 | 1 | 5 | 1 | 0 | 11
Grand Total | 35 | 25 | 8 | 30 | 20 | 22 | 140

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 2 | 1 | 3 | 7
Hasan Nour | 13 | 4 | 3 | 1 | 4 | 6 | 31
Saleh Ahmed | 3 | 0 | 0 | 2 | 0 | 7 | 12
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 4 | 3 | 6 | 5 | 17 | 54

Please feel free to reach out for any further clarifications.