Subject: Daily performance summary for LiveSalesman team for Aug 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 9 | 0 | 3 | 14
Waseem Ahemad . Khan | 0 | 3 | 19 | 0 | 0 | 22
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 2 | 24 | 0 | 1 | 28
Jok Kuol | 0 | 4 | 22 | 0 | 1 | 27
Mohammad Faizan | 0 | 2 | 20 | 0 | 0 | 22
Mohammed Ali | 0 | 1 | 10 | 0 | 13 | 24
Sreelal.t CT | 0 | 1 | 18 | 0 | 0 | 19
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 6 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 3
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 15 | 122 | 4 | 27 | 169

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 6
| | Delivery Status | 23
| | Partial Delivery | 2
| | Reschedule Delivery | 5
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 6
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 3
| | System errors | 1
Customer Services Total | | | 60
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 8
| | Store Location | 2
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 2
| | Combo | 6
| | Pricing | 3
| | Product Specification | 46
PreSales Total | | | 81
Grand Total | | | 142

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 1 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 1 | 5
Ankit Kumar | 2 | 1 | 1 | 1 | 0 | 3 | 8
Sreelal.t CT | 1 | 1 | 0 | 0 | 1 | 0 | 3
Abu Sufian | 4 | 1 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 4 | 2 | 0 | 0 | 0 | 0 | 6
Mohammad Faizan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 7 | 2 | 1 | 2 | 5 | 36

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mohammed Ali | 16 | 4 | 0 | 1 | 2 | 0 | 23
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 4 | 1 | 1 | 2 | 1 | 33

Please feel free to reach out for any further clarifications.