Subject: Tech Support Candidate - Ayush Kumar
From: Ayush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 14:59:38 -0400

| | Tech Support Test

Name | Ayush Kumar
E-mail | [email-masked]
Phone Number | (9692) 806604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pranav Vikas India | Engineer | 31 Aug 2021 | 27500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The error is due to several reasons:
1. If the computer is not connected with internet via HDMI cable or wifi or modem etc., then i will check it properly and connect it.
2. If the internet data exhausted, then website will not open, then i will recharge or wait till internet data refreshed.
3. For a small duration, the server is busy or internet data is not available, for that i will refresh the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the speaker, then ON the Bluetooth from the tab in mobile phone, then scan for Bluetooth devices to be paired, then select speaker Bluetooth and pair it.

What according to you makes you a good candidate for customer service or technical support job? | I have technical knowledge of electronics and i am enthusiastic towards new product, its circits, child parts, its manufacturing and its function.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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