Subject: Tech Support Candidate - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 10:57:54 -0400

| | Tech Support Test

Name | Sushil Kumar
E-mail | [email-masked]
Phone Number | (+91) 7990062445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VMware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aether Industries Limited | System Admin | NA | 33100
Previous Employer 1 | Magnitude Software | Technical Consultant | May 28 2021 | 30000
Previous Employer 2 | Om Infotech | Network Engineer | April 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will check the local network connection to make sure the local network working ok and the gateway is reachable.
2-Test connect (ping) to make sure to gateway.
3-Check if the internet connection ok by pinging google to other gateways.
4-Clear browser cookie/chache/history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Power on Bluetooth device.
-enable Bluetooth in mobile and select speaker Bluetooth from the list in the mobile.

-Pare Bluetooth, and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have more than 6 years of experience in the IT field network, Server, and Virtualization, and it will help me to complete work in time.
Since I have multiple technology knowledge so I can understand the problem and can take action to solve the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |