Subject: Tech Support Candidate - Ashish Wadhwa
From: Ashish Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 08:31:36 -0400

| | Tech Support Test

Name | Ashish Wadhwa
E-mail | [email-masked]
Phone Number | (91) 9872516762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kota Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Technical support | 5 March 2018 | 25000
Previous Employer 2 | Go insta solution | Sales executive | July2021 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all I’ll check my Internet connectivity.
2. I’ll clear my advance history of the browser I’m using.
3. I’ll clear the cache on the browser.
4. Now I’ll restart my browser.
5. Now I’d try it again to open the website. (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start the Bluetooth device.
2. Open the Bluetooth settings on your phone and click on search device if not paired.
3. Pair your device with the Bluetooth name.
4. Once connected you can see the device as paired or connected under the Bluetooth settings of your phone next to the device name you’ve connected.

What according to you makes you a good candidate for customer service or technical support job?

Patience
Empathie
Good listening skills
Great communication skills
Knowledge of the product to support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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