Subject: Tech Support Candidate - Amrit Prasoon
From: Amrit Prasoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 04:36:26 -0400

| | Tech Support Test

Name | Amrit Prasoon
E-mail | [email-masked]
Phone Number | (0120) 9540040408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | DIN Engineering Services | Sr Technical Consultant | 06/10/2020 | 44000
Previous Employer 2 | Tech Mahindra | Sr Tech Support Engineer | 24/8/2014 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Verify the web address
2. verify the network connection
3. verify the browser proxy settings
4. check the IP address
5. try and ping the dns address
6. try and ping the internet ie. google.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on bluetooth on both the devices.
2. search for the speaker name in the list of available devices.
3. select and connect to the correct device.

What according to you makes you a good candidate for customer service or technical support job? | I have good technical knowledge to handle the technical issues. with my experience and resourcefulness i can handle most difficult issues easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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