Subject: Tech Support Candidate - Dheeraj Jha
From: Dheeraj Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 03:47:00 -0400

| | Tech Support Test

Name | Dheeraj Jha
E-mail | [email-masked]
Phone Number | (91) 9716386457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | paschim Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Phone devices Hardware and software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt Ltd | Business support executive | 1st Feb 2021 | 33,500
Previous Employer 1 | Sequentials technologies | Telecom Analyst | 6th Aug 2018 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are various steps which can resolve this issue.
1. Try to reboot the computer.
2. check the virus and check for malware& viruse and run the antiviruse.
3. clear the cache of the browser.
4. check and update the browser.
5. Try a different web browser.
6. turn off ad blocker.
These are the steps which can resolve this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Settings options.
2. Tap the Bluetooth option.
3. Turn on the Bluetooth of phone and speaker as well.
4. Check the available device near the phone.
5. Tap the name of blue tooth speaker name.
6. Tap the connect or Pair option and it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Ability to understand the issue of the customer quickly.
2.Help the customer with the appropriate trouble shooting step.
3.Be polite and humble while on call and chat.
4.Take proper follow on the case to resolve customer issue.
5.Need to escalate the issue on the timely manner so that customer issue can be resolve in timely manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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