Subject: Tech Support Candidate - Channa S
From: Channa S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 03:16:46 -0400

| | Tech Support Test

Name | Channa S
E-mail | [email-masked]
Phone Number | (91) 8904400946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Belgaum
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oottru Tech | Sr Tech S R | May 2020 | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check for the proper Internet connection and the correct web address.

Diagnose the issue or troubleshoot the issue on the same page.

I will try to clear cache and cookies and try again.

Try in a incognito window. Try to close the web browser and start again with new page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to pair the devices. Put the speaker in pairing mode.

Now switch on the speaker and long press the Bluetooth button on the device.

Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option.

If you don't find Pair new device, check under "Available devices" or tap More.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

I have hands on my skills with the experience that I have gained now. I am confident about my skills and open to learn new skills at the same time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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