Subject: Tech Support Candidate - Harpreet Singh Bali
From: Harpreet Singh Bali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 02:45:50 -0400

| | Tech Support Test

Name | Harpreet Singh Bali
E-mail | [email-masked]
Phone Number | (+91) 9622349705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar J&K
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M&S Consultant | Associate Software Engineer | 22 june | 33200
Previous Employer 1 | Netplus Broadband | Assistant Manager | 30th April | 28000
Previous Employer 2 | AlmuqeetSystems | Fiber Engineer | 30th Novembe | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

while opening the website www.ndtv.com on chrome browser I got an error that means I am not able to open the page so I follow some steps to resolve that problem. The steps are mentioned below

1. First I make sure that my system is connected to the internet, check the wifi settings or if I am using the wired connection I have to check that the cables are connected properly.
2.If everything is ok then reboot the system and try to open the website again
3. if still facing the problem try to open any other website. if the other website opens then try to open the website which is not accessible on a different browser.
4. if the problem still persists then try to open the website on another system using a different ISP
5. If the website opens then raise an issue with your ISP that you are not able to access the website and they will help in  resolving the
problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker on your phone
1. Turn On the Bluetooth in your phone
2. Switch on the Bluetooth speaker, after it turns on it automatically goes in searching mode.
3. On the phone click on search for the new device after that you find the name of the Bluetooth speaker and then click to connect.
4. After this your phone is successful paired to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.He should be a good listener and understand customer queries accurately
2. He/She have to be very polite with the customer
3. Try to resolve customer query in given TAT

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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