Subject: Daily performance summary for LiveSalesman team for Aug 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 46 | 5 | 51
Hasan Nour | 0 | 15 | 5 | 1 | 21
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Saleh Ahmed | 0 | 5 | 16 | 0 | 21
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 38 | 3 | 41
RAMI KASSAM | 0 | 0 | 45 | 11 | 56
Yahkoob Erachat | 0 | 0 | 24 | 5 | 29
Grand Total | 0 | 23 | 174 | 25 | 222

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 8
| | Delayed Delivery (HH) | 3
| | Delivery Status | 75
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 22
| Refunds and Cancelations | Cancelation | 9
| | Product issue | 1
| | Refund for Other reason | 4
| | Refunds after Return | 11
| | Return Request Initiation | 6
Customer Services Total | | | 146
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 3
| | Store Location | 6
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 5
| | Return Policy | 1
| Product Related | Product Specification | 28
PreSales Total | | | 50
Grand Total | | | 205

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 1 | 2 | 4
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 4 | 0 | 1 | 0 | 1 | 2 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 10 | 1 | 3 | 2 | 6 | 6 | 28
Yahkoob Erachat | 7 | 4 | 2 | 3 | 0 | 5 | 21
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3 | 6
Mohd Iqbal | 9 | 8 | 0 | 12 | 3 | 3 | 35
Javed Aslam | 4 | 3 | 6 | 6 | 1 | 1 | 21
RAMI KASSAM | 11 | 1 | 3 | 3 | 1 | 4 | 23
Saleh Ahmed | 2 | 1 | 3 | 8 | 2 | 0 | 16
Grand Total | 46 | 18 | 17 | 34 | 13 | 22 | 150

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 14 | 4 | 3 | 1 | 1 | 6 | 29
Javed Aslam | 0 | 2 | 0 | 2 | 2 | 3 | 9
Saleh Ahmed | 4 | 0 | 1 | 2 | 1 | 7 | 15
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 6 | 4 | 6 | 4 | 17 | 57

Please feel free to reach out for any further clarifications.