Subject: Daily performance summary for LiveSalesman team for Aug 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 4 | 25 | 0 | 0 | 29
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 15 | 0 | 6 | 22
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 0 | 9 | 32 | 0 | 0 | 41
Jok Kuol | 0 | 3 | 10 | 0 | 0 | 13
Sreelal.t CT | 0 | 2 | 30 | 0 | 0 | 32
Mohammad Faizan | 0 | 0 | 23 | 0 | 0 | 23
Mohammed Ali | 0 | 0 | 1 | 0 | 22 | 23
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 19 | 136 | 0 | 30 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 23
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 6
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 57
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 13
| Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 4
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | (blank) | 3
| | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 4
| | Pricing | 4
| | Product Specification | 56
PreSales Total | | | 93
Grand Total | | | 156

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 1 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 2 | 2 | 1 | 0 | 3 | 13
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 1 | 5
Jok Kuol | 3 | 1 | 0 | 0 | 1 | 0 | 5
Mohammad Faizan | 2 | 1 | 0 | 0 | 1 | 0 | 4
Abu Sufian | 7 | 2 | 1 | 0 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sreelal.t CT | 2 | 0 | 0 | 0 | 0 | 0 | 2
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 8 | 3 | 1 | 2 | 4 | 45

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 14 | 1 | 0 | 0 | 1 | 0 | 16
Murtaza Kutiyanawala | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 1 | 1 | 0 | 1 | 1 | 22

Please feel free to reach out for any further clarifications.