Subject: Note Added - [#4772] INCIDENCIA CON ACTUALIZACION IPAD
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 21:44:29 +0000

Hi ,    Khali Lanning added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4772    Subject:  INCIDENCIA CON ACTUALIZACION IPAD   Requester: NOEMI    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<span class="inserted-agents fr-deletable fr-tribute" id="inserted-agents-id-1">@Pritish Nandi</span> <span class="inserted-agents fr-deletable fr-tribute" id="inserted-agents-id-2">@Julie Schumann</span> </div>
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<div dir="ltr">Hey both - thanks for your help with this. It turns out this club had an 'empty' digital entitlement on their account. Which looked like this but with no kit code. Good to know for future if we see a similar problem, we can just check their Digital Entitlements (if you click the 'Digital Kit Code' column to arrange by that, the empty one came to the top).</div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTk5MTc2OTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6hklDGi61hUu_D7Rx2k7UwwnKNZEtrIG30ASTl1mncQ" style="width: 601px" class="fr-fic fr-fil fr-dib" data-id="36099917691"></div>
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<div dir="ltr">This happens when the content team does the quarterly load of content, and forgets to turn one or more kit codes to Active. I've flagged with them so they know to notify me in future if that happens.</div>
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