Subject: Tech Support Candidate - RIMA BURNWAL
From: RIMA BURNWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 10:50:00 -0400

| | Tech Support Test

Name | RIMA BURNWAL
E-mail | [email-masked]
Phone Number | (+91) 9142794811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dhanbad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis bank ltd | Assistant manager | NA | 30k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many options these are as followed
1. Check the internet connection
2. Check the website link
3. Check the browser`s settings.
4. Edit the pop-up options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows-:
1.Turn on bluetooth option
2. Automatic scanning
3. Choose the name of bluetooth speaker
4. Connect pair it
5. Connection will be completed

What according to you makes you a good candidate for customer service or technical support job?

1. Politeness
2. Knowledge about the products
3. Details about the all products
4. Sincerity

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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