Subject: Tech Support Candidate - Hina Chauhan
From: Hina Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 10:23:33 -0400

| | Tech Support Test

Name | Hina Chauhan
E-mail | [email-masked]
Phone Number | (91) 8729048988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow/  i can relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | - | - | - | -
Previous Employer 1 | Collabera | Associate engineer | 19/06/2020 | 23 thousand
Previous Employer 2 | - | - | - | -

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the below mentioned steps to  troubleshoot the issue.
1. I will check the internet connection.
2. I will try opening the link in some other device to check if the link is working or not.
3 i would clear cache/ cookies
4. I would try switching browser /  use incognito mode
5. I would restart the machine

If the issue still persisit i would check with leads or take help online.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swip up or down to get the option of bluetooth.
2. Select bluetooth by clicking on it.
3. Check the device name under available devices
4.tap on the name of speaker yoy want to connect too
5.when the phone & device getd connected it will show connected.

Somwhat similar to connecting with wifi.

What according to you makes you a good candidate for customer service or technical support job?

I think to handle cuatomers you need patience and empathy.
I think i am good at both i can communicate and put my thoughts well. I understand people's problem and can be help them without making them fustrated.
I think i am a good listener and calm personality which makes me a good fit for the job

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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