Subject: Tech Support Candidate - omprakash prasad
From: omprakash prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 07:35:54 -0400

| | Tech Support Test

Name | omprakash prasad
E-mail | [email-masked]
Phone Number | (011) 8750310399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | sparta telecom | customer care | 30 april 2019 | 30000
Previous Employer 2 | telus international | technical support | 11 nov 2019 | 33000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Reset browser clean browsing history then it will work.
Step 2. check Internet connection and clean browsing hostory and after that click on advance option and go with unsafe, it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker and turn on bluetooth on mobile phone and refresh to search bluetooth speaker name if you found correct bluetooth speaker then press to pair on mobile. then bluetooth will be connected with phone.

What according to you makes you a good candidate for customer service or technical support job?

Step1. listen to customer very carefully or repeat the quary.
Step 2. Have patient while talking to the customer.
Step 3. Then give resolution one by one customer will be happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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