Subject: Tech Support Candidate - Nishikant ojha
From: Nishikant ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 06:55:36 -0400

| | Tech Support Test

Name | Nishikant ojha
E-mail | [email-masked]
Phone Number | (+91) 9555891847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Beno support | Sr. Executive | 6 June 2016 | 33,000
Previous Employer 2 | Softwill Infotech Pvt. Ltd | Sr. Executive | 30 Nov 2020 | 35,000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure website address is correct.
2. Check internet connection.
3. Restart computer and router
4. Need to check website address is blocked or not.
5. Clear cache and cookies.
6. Make Sure web browser is up to date.
7. Try to open on another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth speaker.
2.Go to phone settings.
3.Tap the Bluetooth option and turn it on.
4.A list of available devices will appear.
5.Seleect the Bluetooth speaker name and click on connect or paired.

What according to you makes you a good candidate for customer service or technical support job?

1. Problem solving
2. Patience to Listen customers problem.
3. Attentiveness.
4. Confident

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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