Subject: Tech Support Candidate - Shubham kumar Rai
From: Shubham kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 06:54:01 -0400

| | Tech Support Test

Name | Shubham kumar Rai
E-mail | [email-masked]
Phone Number | (+91) 7217849390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gazipur village delhi-110096
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bsnl | JE trainee | Till now | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Basically it is networking issue. So that's why we have to reopen browser. Then your website will be open. If still did not open then then go to your computer network section and open ethernet shortcut and click on automatically. And after that refresh your window and again open it. Definitely your problem will solved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open your bluetooth in your mobile. And you have to also open the device buletooth .
2. Then search bluetooth device name in your mobile.
3.when it is founded.
4.then click on it.
5. Your device will be click with molibe by bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Our behave should be politely for our customers. And we should solve customers problem as soon as possible.Never arguments with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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