Subject: Tech Support Candidate - Mihir Kumar Pandey
From: Mihir Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 06:31:59 -0400

| | Tech Support Test

Name | Mihir Kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 7004542500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Buxar Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Billion Atom | Network Engineer | N/A | 18000
Previous Employer 1 | Aforeserve.com | L1 | 30.06.2021 | 9000
Previous Employer 2 | Technotorc tools pvt ltd | Desktop support | 12.02.2020 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check the internet connectivity, then i check browser setting, browser version, firewall setting, port setting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First bluetooth setting is on both devices, then click pair bluetooth devices on mobile and the connect
What according to you makes you a good candidate for customer service or technical support job? | My knowledge and experience and my smartness.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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