Subject: Tech Support Candidate - Vinay Verma
From: Vinay Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 00:38:38 -0400

| | Tech Support Test

Name | Vinay Verma
E-mail | [email-masked]
Phone Number | (91) 8950575678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar.com | Senior Sales consultant | Working currently | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will try to know the exact error.
May be the website is blocked by the network or by the browser.
Then I will look for all the possible solutions for open it.
If same error is their then I will take help from my senior.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth speaker and put it on the pairing mode.
Then Turn on the mobile Bluetooth and make it discoverable.
Start searching for the Bluetooth device.
List of nearby devices will come on the mobile screen.
Then select your Bluetooth device and pair it.
If their is any passcode mention that, It will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

I am currently working in a fast paced environment from last 3 years, interacting with domestic and international customers on daily basis regarding their needs and providing the best possible solutions,
I believe that I can manage the customer handling process with ease and best possible solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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